Insurance Services Coordinator

Reporting to the Senior Business Partner of Risk & Insurance Services, the Insurance Services Coordinator will independently manage and oversee the organisation's self-managed Motor Vehicle Insurance Program. This assignment is part time - 2 days pers week in office.

Key Responsibilities

• End-to-End Motor Claims Management: Coordinate repairs, assessments, legal demands, and third-party recoveries for a massive fleet of over 4,000 vehicles.

• Stakeholder & Vendor Management: Liaise with internal mechanical/operational teams, legal representatives, claims consultants, and a state-wide network of repairers to minimise vehicle downtime.

• Reporting & Data Analysis: Maintain the in-house online claims database and deliver high-quality quarterly forecasting, status reports, and business intelligence to the Chief Risk Officer.

• Liability & Dispute Resolution: Make definitive decisions on claim liabilities, negotiate settlements, and coordinate legal debt recovery services.

• Training & Capability Building: Travel/engage state-wide to deliver training on insurance processes and update internal guidelines, manuals, and intranet resources.

What We Are Looking For

• Insurance Expertise: Proven experience managing motor vehicle insurance claims in compliance with the Road Safety Act and Insurance Contracts Act.

• Outstanding Communication: Superior interpersonal, negotiation, and customer service skills to confidently manage relationships with diverse stakeholders (from internal executives to external contractors and legal teams).

• Strong Reporting Capabilities: Excellent computer literacy (MS Office and insurance databases) with a sharp ability to analyse data, track financial profiles, and compile executive-ready reports.

• Autonomy & Drive: A high level of attention to detail and the capability to work independently under minimal supervision while remaining a collaborative team player.

Prerequisites & Compliance

• Must hold (or be willing to obtain) a valid Working with Children Check.

• Alignment with robust community values, including a strict commitment to child safety, diversity, and workplace safety.

• Readiness to participate in occasional incident management support roles as appropriate to your experience.

How to Apply

If you are an insurance professional looking for a meaningful step in your career where your day-to-day work supports a safer Victoria, we want to hear from you.

Click "APPLY NOW" to submit your resume and cover letter.